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Privacy Policy

Introduction

This privacy policy provides information for website users, lightbulb.coach clients and prospective clients on our practices regarding collection and use of personal information. As coaching is a profession where trust is of the utmost importance, we take the collection and protection of personal information very seriously.

If you have any questions regarding the policy, please contact Sarah Smith at lightbulb.coach either via email at info@lightbulb.coach or in writing at The Silverfin Building, 455 Union Street, Aberdeen, AB11 6DB.

Types of data we collect
There are two types of information we collect; information that can personally identify you and information that cannot personally identify you.

Information that can personally identify you includes your name, email address and phone number. This information is collected when you enter an enquiry on the contact page of the website. Correspondence records (for example, email logs) are kept for prospective clients, who contact us via phone or email.

Information that can’t be used to identify you includes your IP address and website cookies. We will refer to cookies in other sections of this policy.

How do we use personal information?
If you have provided your contact information through the website, we will request your consent to (a) keep this information and (b) contact you using this information. If you do not provide consent, we will not keep your information or attempt to contact you in any way.

If you have provided information to us over the phone or email as part of your interest in enrolling in a course, we require this data in order to provide course information, and to enrol you in courses if you are so interested. We retain student information in order to provide learning materials, course details and other pertinent information. If you choose to withhold or withdraw your information from us, we will not be able to provide you with these services.

As an International Coach Federation (ICF) accredited coach, we are required to maintain contact information for coaching clients. A log of coaching hours is required for the accreditation renewal process. Your name and email address may be requested for audit purposes and your permission will be sought in advance.

We will not keep information for longer than necessary. For customer enquiry information – we will retain this for not more than 2 years after you last contacted us – we only keep personal data for the current financial year and the previous financial year. We do not share your personal data with any third party not noted in this policy.

Where do we store and process personal data?
Lightbulb.coach is both the processor and controller of your data. Provided you have provided consent for us to retain your personally identifiable data, this information is stored on secure computer, finger print protected.

Cookies
Information that does not personally identify you – in this instance, cookies – is shared with and stored by Google Analytics. Google Analytics uses cookies to help analyse how our website is used, and to provide reports on website activity.

This information is store on Google’s servers, which are located across the USA, Europe and Asia. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by you. Data is held and processed by Google in accordance with their privacy policy.

Google’s privacy policy is located here: https://policies.google.com/privacy
Information on opting out of Google’s use of cookies is available here: https://adssettings.google.com/authenticated

You can stop cookies from being deployed on your computer by configuring your browser not to accept them. However, in order to get the best use out of our website, you will need to have cookies enabled.

Please refer to your browser’s ‘help’ facility for information on how to enable and disable cookies.

If cookies are already on your system, you can delete them – For more information on cookies and deletion of cookies please visit: http://www.aboutcookies.org.uk/managing-cookies
Please be aware that deleting certain cookies can result in difficulties when navigating around sites.

This privacy notice is regularly reviewed and was last updated in January 2019.

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